Questions, answered.

A set of 360° photos or renders, one per room, joined so someone can move from room to room and look in every direction — in a browser, without visiting.

A 360° photo or render for each room. For an existing home that means a 360° camera; for a project that isn’t built yet, renders from your 3D software. Upload them to Prewalk, then drag a scene from the scene strip onto the 360° view to connect the rooms.

Yes. Start free with up to 30 scenes at up to 8K, a share link and an embed code. Shared tours show a small Prewalk badge.

Your phone's normal Panorama mode does not work: it makes a wide strip, not a full sphere. Some dedicated 360° apps save a full 2:1 image that Prewalk accepts, but stitching seams and soft detail show when buyers zoom. For client work, a 360° camera pays off quickly. See Can I make a 360° tour with my phone?.

One per room, plus one in each hallway and at doorways that join rooms. A two-bedroom flat is usually 8 to 10 scenes and about twenty minutes on site. See how to shoot a home for a tour.

A tour is one walkable space with linked scenes; a tour with a single scene shows as a "360° photo" and becomes a tour when you add a second. A project is one page that holds tours, renders, photos, videos and floor plans; a tour is optional.

Scenes open within seconds of uploading; full resolution and the VR texture follow in the background, and the studio shows "about N min" while they do. You can keep editing or leave the page; we notify you in the studio when the tour is ready to view.

Nothing is deleted. New uploads pause until you delete scenes or move to a paid plan; everything already published stays published.

2:1 equirectangular 360° panoramas in JPG, PNG, TIFF or WebP, up to 1 GB per file: up to 8K (8192 × 4096) on the Free plan and 16K (16384 × 8192) on Pro and above. On Pro and above you can also upload 1:1 top-bottom stereo up to 16384 × 16384, and 16K TIFF — including 8-bit 16K stereo TIFF. Cube maps, EXR/HDR and side-by-side stereo aren’t supported.

Cameras and apps that save a full 360° photo as the standard 2:1 “equirectangular” image — twice as wide as it is tall. The Insta360 X series, Ricoh Theta and GoPro Max all do.

Any program that renders a 360° panorama as a 2:1 equirectangular image: 3ds Max with V-Ray or Corona, Blender, Lumion, Enscape, Twinmotion, D5 Render and Unreal Engine all do. Export a 360° render walks through the settings in each.

Yes. A blurred preview appears first, then the part you’re looking at sharpens, tile by tile.

Any camera whose app exports a full 360° photo as a 2:1 equirectangular JPG. The 360° camera buying guide compares what matters by budget.

It was cropped, or exported as a flat, cube-map or side-by-side view. Export the full 360° panorama: the width must be exactly twice the height, for example 8192 × 4096. Common export mistakes shows how to check and fix the file.

Inside a tour, yes: place a Video card with a YouTube or Vimeo link; it shows in shared tours on Pro and above. Project pages take uploaded MP4 files instead.

The Tour link opens the player full screen and works for every visibility. The Public post is the page with the description, comments and your profile, and exists only for public tours.

It appears on your profile and in Explore, gets a readable address that search engines can index, shows in your followers' feed, and anyone you credited gets a notification. See what publishing does.

Yes. Open Publish and choose Link only: it leaves your profile, Explore and search at once. Likes and comments are kept and return if you publish it again.

The file name becomes the scene name, so living-room.jpg becomes "living room". Name files before uploading, or double-click a scene in the strip to rename it.

On our server, without cookies or visitor tracking. Opening the tour page or the player counts once per visitor per 30 minutes; in an embed, the first drag or tap counts, not the page load.

A tour's cover is its start scene's opening view: turn to the best angle and click "Save current view". A project's cover is the first tour's opening view until you mark a gallery image with ★ Use as cover; a project without tours uses its first image.

No — everything runs in the browser, on a phone, tablet or computer.

Anywhere you can paste a link: your listing, WhatsApp, an email or a social post. On WhatsApp and LinkedIn it shows a preview image. Or embed it on your website.

Yes, on every plan: open the tour in the browser on a Meta Quest. Regular (mono) 360° photos and renders appear flat in VR; for real 3D depth, upload top-bottom stereo renders on Pro and above. On paid plans, VR is prepared right after you upload; on the Free plan, it’s prepared when first opened in VR, so the first time takes a short wait.

No. The tour player and embeds set no cookies and use no trackers. Views are counted on the server, without cookies.

Yes. Link-only sharing is on every plan, and new tours and projects are link-only by default. Password-protected tours come with Pro and above.

Copy the code from the tour's Share tab and paste it into an HTML, Code or Embed block. Site builders that block scripts can use the Fixed height option. The embed guide goes platform by platform.

On Pro and above the embed carries your logo and accent color and no Prewalk line. On Free the line is part of the embed.

Turn off "Allow embedding" in Settings → Branding and every embed shows a "not available" card. On Pro and above you can instead list the sites that are allowed.

At least 3 cm wide; 10 cm or more for a sign read from across a room. Use the SVG for print and keep the white margin around it.

The Prewalk team picks featured tours and projects by hand; there is no algorithm. Public work with a complete profile, a clear title, a good cover and return hotspots in every room is what gets picked.

Following someone puts their new public work in your feed, newest first. Likes are public counts; saved items are a private list only you can see.

Milestones shown on your profile: Beta member, First tour, 10 tours, 1,000 views, First embed, Feedback giver and a few more. They are permanent, and only the highest of a family shows.

New accounts can't include links in comments for their first 7 days. It keeps spam out of everyone's tours.

On Free, through the website link on your profile. On Pro and above, "Get in touch" adds a contact form, with optional WhatsApp and phone buttons, to your profile, projects, embeds and the inside of every tour.

When more than one person publishes under the same name, or when work should stay with the firm after someone leaves. Your personal account and profile stay yours. See Team and company accounts.

No — plans belong to an account. A new company starts on Free and has its own plan (Pro, Office or Enterprise); a Pro plan on your personal account stays with your personal profile. Office and Enterprise are only available to company accounts.

Which profile your tours, projects, likes, comments and follows are made as. Switch it from the profile menu in the studio or on the site.

Not yet. Publish it from the account it should belong to; if it was made in the wrong one, re-upload it there.

In the EU. Location (GPS) and camera data are removed from every image you upload, and the player and embeds set no cookies and use no trackers.

A JSON file with your account, profiles, tours and scenes, including links to your original files.

Pro is for one person: 500 scenes, 16K and stereo VR, your logo, Get in touch, password-protected tours, tour sound and daily view trends. Office adds 5 users — with Owner, Admin and Editor roles — who post as up to 5 brand profiles, detailed analytics, your own domain for tour links and embeds and priority support. Enterprise adds a white-label viewer, multiple domains, an API, priority processing and an SLA, with custom limits set by contract.

Yes, on Office and above: tour links and embeds can run on your own domain. Office includes one domain; Enterprise includes several, set by contract.

The compass, image and video cards, your own hotspot icon and tour sound: on the Free plan you can set them up in the editor; they work in shared tours on Pro and above.

US dollars. Paying yearly saves about 20%.

Cancel anytime. If you cancel within 90 days of your last payment, we refund the unused part of it; on yearly plans the time you used is charged at the monthly price and the rest is refunded. After 90 days your plan simply stays active until the end of the period you paid for. One refund per account per 12 months; amounts under $1 aren’t refunded. Refunds go back to your original payment method, usually within 5 business days. This is in addition to your statutory rights, which are not affected.

Send a request through the contact form and tell us about your work — on your own or with a team. We’ll reply by email to set up a 30-minute live demo.

Through the contact form. We reply by email, so every answer is in writing.