In short Prewalk hosts and shows the 360° tours, images and projects you upload. You keep the rights to them and confirm you may publish them. Plans and limits are on our pricing page. Payments are made through Paddle, our reseller. Cancel anytime; our Refund Policy explains refunds. Prewalk is in open beta: it is provided as is, features may change, and we tell you before anything that affects your data.
These Terms of Service ("Terms") are a contract between you and Veli Kürşat Bıçakcı / VN Studio ("Prewalk", "we", "us"), a sole proprietorship (şahıs işletmesi) registered in Türkiye (registered office Çaldıran Mah. Azerbaycan Cad. No: 36/9 Zirve Apt., 06300 Ankara, Türkiye; tax office Dışkapı Vergi Dairesi, tax no. 1680722013). They cover the Prewalk service: the website at prewalk.co, the app at prewalk.co/studio, the tour player, embeds, the API, our emails and support (together, the "Service").
By creating an account or using the Service you accept these Terms, our Privacy Policy, our Cookie Policy and, if you buy a plan, our Refund Policy. If you do not agree, do not use the Service.
If you use the Service for a company or another organisation, you accept these Terms on its behalf and confirm you are allowed to do so. "You" then means that organisation as well.
1. Who can use Prewalk
1.1 You must be at least 18 years old. Prewalk is made for professional use: real estate agents, CGI and rendering studios, architects, interior designers, photographers, developers and their teams.
1.2 One account per person. Your account is personal: do not share your password or let someone else sign in as you. Give teammates their own accounts and invite them to your company account instead (section 2).
1.3 You must give a working email address and keep it current. Security emails (verification, password reset, account recovery) go there.
1.4 Your username must not impersonate another person or business, or infringe a trade mark. Usernames can be changed once every 30 days; the old name redirects for 30 days and is then released.
1.5 You are responsible for everything that happens under your account. Tell us at once at hello@prewalk.co if you think someone else has access to it.
1.6 We may refuse, suspend or close accounts that break these Terms (section 12).
2. Company accounts and teams
2.1 A company account (also called a workspace) is a shared account owned by one person, the Owner. Content published in a company account belongs to the company account, not to the individual member who uploaded it.
2.2 The Owner can invite members. Roles are Owner, Admin and Editor. The Owner is responsible for who has access and for the members' use of the Service, and is the only person who can delete the company account or change its plan.
2.3 Every person can create one free company account. The number of members and brand profiles depends on the plan (section 8).
2.4 If a member leaves, their personal account continues. Content they published in the company account stays with the company account.
2.5 "Works at" lines and credits (section 5) that link a person to a company appear only when both sides agree.
3. Your content and the licence you give us
3.1 You own your content. "Your content" means everything you upload or write on Prewalk: 360° images, renders, photos, floor plans, videos, sound files, logos, text, credits and comments. We claim no ownership of it.
3.2 Licence to us. So that we can run the Service, you give Prewalk a worldwide, non-exclusive, royalty-free licence to host, store, copy, technically adapt, display and distribute your content. "Technically adapt" means format conversion, resizing, compression, thumbnails, tiled and VR textures, video posters and removing camera metadata (EXIF, including GPS) from uploads.
3.3 Purpose of the licence. We use this licence only to provide and improve the Service and to show your public content within Prewalk: on your profile, in Explore and featured sections, in share previews (for example WhatsApp or LinkedIn link previews) and in embeds you create. We may sub-license only to the infrastructure providers that help us run the Service (hosting, storage, content delivery, email), as listed in the Privacy Policy.
3.4 Marketing use needs your permission. We do not use your content in advertising or marketing outside Prewalk without your separate written permission.
3.5 End of the licence. The licence ends when you delete the content or your account. Deleted data is permanently removed after 30 days and drops out of backups at most 7 days later (section 13). Copies that others made of public content while it was public (for example a screenshot, or a share preview cached by a messaging app) are outside our control.
3.6 Your responsibility for content. You confirm that for everything you publish:
- you hold the rights to the images, renders, logos and brands in it, or have permission from the rights holder;
- if it is a client project, the client has given permission to publish it;
- if it shows an occupied home, the people living there have agreed;
- you have the permissions needed for any identifiable people, personal documents or personal data that appear in it.
When you publish a tour or project, or take an embed code for link-only content, the Service asks you to confirm a short version of this statement. The confirmation is recorded with the content.
3.7 Your other sites. When you embed Prewalk content on your own or a client's website, you are responsible for that website, including its own privacy notices and the lawfulness of showing the content there.
4. Visibility: public, link-only and password-protected
4.1 New tours and projects are link-only by default. Link-only content can be seen by anyone who has the link. It is not shown on your profile, in Explore, in search or in sitemaps, and its address is a random identifier that cannot be guessed from a title. It is not private: do not use link-only sharing for content that must stay confidential.
4.2 Public content appears on your profile, in Explore and in search, can be indexed by search engines and can be viewed, shared, linked and embedded by anyone using the Service's sharing features. Making content public is your choice, and you can make it link-only again at any time; copies and caches made while it was public may remain outside Prewalk.
4.3 Password-protected tours and projects (available on some plans) can be opened only with the password you set. Password protection restricts access; it is not encryption, and you are responsible for whom you give the password to.
4.4 Embedding link-only content on a website makes it effectively public. That is why the Service asks for the rights confirmation (section 3.6) when you first take an embed code.
4.5 Public profiles, tours and projects may be indexed by search engines. You can hide your profile from Explore and use it as a plain portfolio.
5. Credits
5.1 Credits name the people behind a tour or project, by role. They are the statement of the content owner. Prewalk does not verify them.
5.2 You can tag a Prewalk profile or write a plain name. A tagged person's acceptance shows only that they agree to be named; it is not a verification by Prewalk. A tagged person can decline or remove themselves at any time.
5.3 Do not credit people who did not contribute, and do not claim someone else's work. Wrong credits can be reported and are removed.
6. Rules of use
You may not use the Service to:
- upload or share illegal content, or content that infringes copyright, trade marks or other rights;
- use someone else's renders, photos or brand without permission;
- expose personal data or show identifiable people without the permissions you need;
- present a property that does not exist, or is different, as real;
- impersonate a person or business, or create fake accounts;
- give false credits or attribution;
- post hate speech, harassment, nudity or violence;
- spam: mass following, copy-paste comments, unrelated links, unsolicited messages through "Get in touch" forms;
- manipulate views, followers, likes or any counter with bots, scripts or paid schemes;
- scrape, crawl or bulk-download content, profiles or data from the Service, or access it by automated means other than the official API where your plan includes one;
- bypass plan limits, rate limits, password protection, embed allowlists or any security measure;
- upload malware or interfere with the Service, its servers or other users;
- resell or sublicense the Service, or use it to build a competing hosting service;
- use the Service in a way that puts an unreasonable load on it. Plan limits describe normal use; if your traffic is far above what your plan is designed for, we will contact you about an Enterprise plan before taking any other step.
Prewalk is a portfolio and presentation platform. It is not a property listings service: it does not broker, advertise or verify property sales or rentals, and tours and projects carry no price, listing or transaction fields. Any obligation under property-advertising or listings law rests with you.
7. Reports, moderation and appeals
7.1 Reporting. Every tour, project, profile, credit and comment can be reported, including from inside embeds. A report should give the address of the content, the reason, your contact details and a statement that you believe the report is accurate and made in good faith. Reports of illegal content can be sent by anyone, without a Prewalk account, through the report link on the content or to hello@prewalk.co.
7.2 What we may do. After review we may remove the content, remove it from Explore, close its comments, suspend the account or reject the report. We may also act on content that breaks these Terms without a report.
7.3 Statement of reasons. When we restrict content or an account, we tell the owner what we decided, on what ground and why, and how to appeal. The person who reported is told the outcome. Where the law requires it, this is the statement of reasons under Article 17 of the EU Digital Services Act (DSA).
7.4 Appeals. You can appeal a moderation decision for 6 months from the decision, through the link in the decision email or at hello@prewalk.co. Appeals are reviewed in the same queue, by a person. You may also have the right to take the matter to an out-of-court dispute settlement body or to court.
7.5 Timing. We aim to handle reports of illegal content and copyright within 24 hours and other reports within 72 hours. These are targets, not guarantees.
7.6 Repeat offenders and abusive reports. Accounts that repeatedly break these Terms are closed. People who repeatedly send unfounded reports or appeals may be restricted from reporting.
7.7 Points of contact. For authorities and for users, our single point of contact under Articles 11 and 12 of the DSA is hello@prewalk.co. You can contact us in English or Turkish.
7.8 Hosting provider. Prewalk hosts content uploaded by its users. We do not check content before it is published. We remove or disable access to illegal content when we become aware of it.
8. Plans and limits
8.1 Plans are Free, Pro, Office and Enterprise. What each plan includes and its limits (scenes, images, videos, users, brand profiles, domains and features) are set out on our pricing page, which is part of these Terms. Enterprise limits are set in a separate contract.
8.2 A "scene" is one 360° image. Images, videos and other limits count as described on the pricing page.
8.3 We may change plan contents and limits. Changes that reduce what your current plan includes take effect for you only at your next renewal and after at least 30 days' notice by email.
8.4 Processing times (for example making a tour viewable or preparing VR textures) depend on load and are not guaranteed. Enterprise plans get priority in the processing queue.
9. Payments through Paddle
9.1 Paddle is the seller. Paid plans are sold by Paddle.com Market Limited, or Paddle.com Inc. for buyers in the United States ("Paddle"). Paddle is the Merchant of Record and our authorised reseller: when you buy a plan, your purchase contract is with Paddle, and the plan itself is licensed to you by Prewalk under these Terms. Paddle's Checkout Buyer Terms and Refund Policy apply to the purchase alongside these Terms and our Refund Policy.
9.2 Prices and taxes. Prices are shown in US dollars. Where the law requires it, the price shown includes VAT or similar taxes; other taxes, such as US sales tax, are calculated by Paddle at checkout from your location. Paddle sends your receipts and invoices by email, and handles failed-payment notices. Prewalk does not send separate payment emails.
9.3 Renewals. Plans renew automatically, monthly or yearly, until cancelled. Paddle charges your saved payment method on the renewal date. Yearly plans are discounted compared with paying month-to-month.
9.4 Upgrades take effect at once. Paddle charges the difference for the rest of the current period.
9.5 Downgrades and cancellation take effect at the end of the current billing period. You can downgrade or cancel from Billing in the app at any time. Changing plans never deletes your content; what happens to content and features over the lower plan's limits is described on the pricing page and in section 10.
9.6 Refunds are governed by our Refund Policy: cancel anytime; within 90 days of your last payment the unused part is refunded, with yearly plans charged at the monthly price for the time used. Your statutory rights are not affected.
9.7 Failed payments. If a renewal payment fails, Paddle retries and emails you. If payment is not received within [14] days of the renewal date, your account moves to the Free plan at the end of that period, with the downgrade effects in section 10.
9.8 Price changes. We may change prices. For an existing subscription, a price change applies from the next renewal after at least 30 days' notice by email; Paddle will also notify you and, where required, ask for your consent. If you do not agree, cancel before the renewal.
9.9 Chargebacks. Contact us or Paddle before disputing a charge with your bank. Paddle may suspend access to the plan while a chargeback is reviewed.
10. Trial plans and plan changes
10.1 Trial plans. We may give an account a paid plan for a limited time (1 to 365 days), for example to let you try Pro, without payment. We decide whom we offer a trial to. You will see the end date in the app, and we email you when the trial starts, 7 days before it ends (for trials longer than 7 days) and 1 day before it ends.
10.2 When a trial ends, your account returns to its previous plan. Content that does not fit the previous plan's limits is handled like this: you choose what to keep open (Billing → Keep); if you do not choose, the most-viewed items stay open as far as they fit. Content that does not fit is closed (visible to no one, files paused) and permanently deleted 30 days later. Within those 30 days you can change your selection, and if your account moves to a bigger plan (payment, a new trial or a permanent plan), closed content is reopened as it was.
10.3 If you buy a plan during a trial, the trial ends and the paid plan takes over. If we assign a permanent plan during a trial, the trial no longer ends.
10.4 Moving to a lower plan (after cancellation, downgrade, a failed payment or a refund) never deletes content:
- scenes and images over the lower plan's limits stay published; new uploads pause until you are under the limit;
- the lower plan's features apply from the end of the period: the Prewalk badge returns only on Free; your logo, cards, compass and analytics depth move to the new plan;
- on Free, existing password-protected tours keep their password, but you cannot set new ones;
- brand profiles over the limit stay published but cannot publish anything new;
- team members over the user limit lose access; the Owner chooses who stays;
- tour links on your own domain redirect to prewalk.co for 30 days and then stop; update embed codes on client sites within that time.
10.5 Tours and projects cannot be transferred between accounts.
11. Custom domains, embeds and the API
11.1 Your own domain (Office and Enterprise) serves tour links and embeds under a domain you control. You must be entitled to use the domain and keep its DNS pointed as instructed. We obtain and renew the certificate. Profile and project pages stay on prewalk.co.
11.2 Embeds work on any site that supports iframes. On Pro and above you can restrict which sites may show your embeds. The "Report" link stays in every embed, including white-label viewers, because the law requires a way to report content.
11.3 API (Enterprise) access uses an API key that you must keep secret. Rate limits, scope and support for the API are set in your Enterprise contract. We may rotate or revoke keys for security reasons.
12. Suspension and termination
12.1 By you. You can stop using the Service at any time. To end the contract, delete your account from Settings (section 13). An active paid subscription is cancelled at the end of the current period. A paused subscription is cancelled at once, since nothing is billed while it is paused. The Refund Policy applies to any refund.
12.2 By us. We may suspend or close your account, or remove content, if:
- you break these Terms or the law, or your content is illegal;
- you repeatedly infringe other people's rights;
- a payment for your plan has failed and is not resolved (section 9.7);
- we are required to by law, a court or an authority;
- your account is used in a way that endangers the Service or other users;
- the account has been inactive for more than [24] months on the Free plan, after two warning emails.
12.3 Where we can, we tell you before suspending or closing an account and give you time to fix the problem. We do not do this where it would be illegal, where the content is clearly illegal, or where waiting would cause harm.
12.4 An account closed for a serious or repeated breach cannot be reopened, and its profile address returns "gone" (HTTP 410). A moderation decision can be appealed under section 7.4.
12.5 We may end the Service, or a part of it, with at least 90 days' notice by email. Paid periods that extend past the end date are refunded for the unused part.
13. Deleting your account, and data export
13.1 Deletion. You can delete your account from Settings. Deletion removes your profile, tours, projects, images, videos, files (including copies in our storage provider), likes, follows, comments and account records.
13.2 30-day recovery. For 30 days after you delete, your profile and content return "not found" and your username is reserved. You can sign in during this time to undo the deletion. Undoing it brings back your account and content. An active subscription can be kept from Billing ("Keep my subscription") until its period ends. A paused subscription was cancelled at the deletion and does not come back; you can choose a plan again. After 30 days the deletion is permanent; data drops out of our backups within a further 7 days (37 days at most).
13.3 Comments you wrote are deleted. Where a comment had replies, the place of your comment shows "This comment was deleted".
13.4 What we keep. Moderation records, security logs and traffic data are kept for the period the law requires; sales records are kept for the statutory accounting period; email delivery records are anonymised after 90 days. The Privacy Policy lists the retention periods.
13.5 Export. You can download your data from Settings ("Download my data") at any time while your account is open, including during the 30-day recovery period.
13.6 Company accounts. Only the Owner can delete a company account. Deleting it deletes the company's content; members' personal accounts remain.
14. Beta participation
Prewalk is in open beta. While the beta runs, the studio shows a "Beta" label, and the following applies in addition to the rest of these Terms:
14.1 As is. The Service is provided as is. Features may be added, changed or removed, and limits may be adjusted, without the notice periods in sections 8.3 and 15.2, except as stated in 14.3.
14.2 Feedback. You can send feedback from the studio. You give Prewalk a perpetual, worldwide, royalty-free licence to use feedback and suggestions to improve the Service, without any obligation to you. We will not name you publicly in connection with your feedback without asking. Feedback is kept for 2 years.
14.3 Your data is not reset without notice. We do not delete or reset accounts, tours, projects or published content because of the beta. If we ever have to reset or migrate data during the beta, we tell you by email at least 14 days in advance and give you a way to export your data first (section 13.5).
14.4 Beta badge. Accounts created during the beta receive a permanent "Beta member" badge on their public profile.
14.5 No payment required. Using Prewalk during the beta does not require payment. You pay only if you buy a paid plan, under section 9. Trial plans we grant during the beta are free (section 10.1).
14.6 End of beta. We announce the end of the beta in the app and by email. These beta clauses then stop applying; your account, content and any paid plan continue unchanged.
15. Availability, changes and support
15.1 No SLA except by contract. We work to keep the Service available, but we do not promise uninterrupted or error-free operation. Planned maintenance is announced in the app where possible. A service-level agreement with availability targets and service credits is available only to Enterprise customers in their contract.
15.2 Changes to the Service. We may change the Service. If a change removes a feature you are paying for, we tell you at least 30 days in advance; you may cancel, and the Refund Policy applies to the unused part.
15.3 Support is by email at hello@prewalk.co. Office and Enterprise plans get priority support. Response times are targets, not guarantees, except where an Enterprise contract says otherwise.
15.4 Third-party services. The Service relies on providers for hosting, storage, content delivery, email and payments (listed in the Privacy Policy). Their outages can affect the Service.
16. Prewalk's intellectual property
16.1 The Service, including its software, player, design, text, logos and trade marks, belongs to Prewalk or its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service as intended while your account is open. You may not copy, modify, reverse-engineer or create derivative works of the Service, except as the law allows.
16.2 Embed codes, the embed script and the player may be used only to show content hosted on Prewalk.
16.3 The "Prewalk badge" and "Powered by" links on Free-plan content must not be removed or hidden other than through a plan that removes them.
17. Privacy
How we handle personal data is described in the Privacy Policy and the Cookie Policy. Where you collect personal data through the Service, for example through a "Get in touch" form on your profile, project or embed, you are the data controller for that data and Prewalk is your processor. The Data Processing Addendum at /contact applies. You must give your visitors a privacy notice; if you do not add your own text, the Service shows a template notice on your behalf.
18. Warranties and liability
18.1 Warranties. Except as expressly stated in these Terms or required by law, the Service is provided without warranties of any kind. We do not warrant that it will meet your requirements, be available without interruption, or be free of errors. We do not warrant any result from using it, such as leads, clients, followers or search rankings.
18.2 What we are not liable for. To the extent the law allows, Prewalk is not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or data, or for losses arising from content uploaded by users, from the acts of other users, or from third-party services we rely on.
18.3 Cap. To the extent the law allows, our total liability to you for all claims arising out of the Service in any 12-month period is limited to the amount you paid Prewalk (through Paddle) for the Service in those 12 months, or $100 if you paid nothing.
18.4 No limit where the law forbids it. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or any other liability that cannot be limited by law. If you are a consumer, you keep all rights that the mandatory law of your country gives you.
18.5 Your indemnity (business users). If you use the Service for business, you will compensate Prewalk for claims, damages and reasonable costs arising from your content or your breach of these Terms, including claims by rights holders, people shown in your content, or your clients.
18.6 Backups. We keep backups to run the Service, not as your archive. Keep your own copies of your source files.
19. Governing law and disputes
19.1 These Terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul (Çağlayan) have jurisdiction, except where the mandatory law of the country where you live as a consumer gives you more protection or the right to sue in your own courts.
19.2 Before going to court, write to us at hello@prewalk.co. We will try to resolve the matter within 30 days.
19.3 Purchases are made from Paddle; disputes about a payment, invoice or refund processing are subject to Paddle's Buyer Terms, which name their own governing law.
19.4 Moderation decisions can be appealed under section 7, and you may have the right to an out-of-court dispute settlement body under the DSA.
20. Changes to these Terms
20.1 We may change these Terms. For material changes we email account owners at least 30 days before the change takes effect and show a notice in the app. Small changes (clarifications, typos, new contact details) take effect when published, with a new "Last updated" date.
20.2 If you do not accept a change, delete your account before the change takes effect; the Refund Policy applies to any unused paid period. Using the Service after the effective date means you accept the new Terms.
20.3 The version of the Terms you accepted is recorded with your account.
21. General
21.1 Order of precedence. If documents conflict, this order applies: an Enterprise contract signed by both sides; these Terms; the Refund Policy; the pricing page; other pages of the Service.
21.2 Entire agreement. These Terms and the documents they refer to are the whole agreement between you and Prewalk about the Service.
21.3 Assignment. You may not transfer your account or these Terms to someone else. We may transfer them to a successor of our business; we will tell you if we do.
21.4 Severability. If a clause is found invalid, the rest stays in force, and the invalid clause is replaced by a valid one that comes closest to its purpose.
21.5 No waiver. If we do not enforce a clause, we can still enforce it later.
21.6 Language. These Terms are written in English. If we provide a translation, the English version prevails where the law allows.
21.7 Notices. We send notices to the email address on your account. You can send notices to hello@prewalk.co or by post to Çaldıran Mah. Azerbaycan Cad. No: 36/9 Zirve Apt., 06300 Ankara, Türkiye.
22. Contact
Veli Kürşat Bıçakcı / VN Studio Çaldıran Mah. Azerbaycan Cad. No: 36/9 Zirve Apt., 06300 Ankara, Türkiye Tax office Dışkapı Vergi Dairesi, tax no. 1680722013 Email: hello@prewalk.co
See also: Privacy Policy · Cookie Policy · Refund Policy · Legal Notice · Pricing