Refund Policy

In short Cancel anytime. Within 90 days of your last payment we refund the unused part of it; on yearly plans the time you used is charged at the monthly price. One refund per account per 12 months; amounts under $1 are not refunded. Refunds go back to your original payment method, usually within 5 business days. This policy adds to your statutory rights. Paddle, our reseller, processes every refund.

This page is the Refund Policy for paid Prewalk plans (Pro, Office and Enterprise bought through our checkout). It is part of our Terms of Service. Words written with a capital letter have the meaning given there.

1. The rule

Unused time, refunded. Cancel anytime. If you cancel within 90 days of your last payment, we refund the unused part of it. On yearly plans, the time you used is charged at the monthly price and the rest is refunded — the yearly discount is for staying the full year. After 90 days, your plan simply stays active until the end of the period you paid for. One refund per account per 12 months; amounts under $1 aren't refunded. Refunds go back to your original payment method, usually within 5 business days. This policy is in addition to your statutory rights, which are not affected.

2. Two ways to cancel

When you cancel, you choose one of these:

1. Cancel at the end of the period. Your plan stays active until the end of the period you paid for. It does not renew. Nothing is refunded.
2. Cancel now and get a refund. Available only within 90 days of your last payment. The paid features close right away (see section 6), and the unused part of that payment is refunded as described in section 3.

If more than 90 days have passed since your last payment, only option 1 is offered.

3. How the refund is calculated

• Monthly plans: refund = amount paid × days left in the period ÷ days in the period.
• Yearly plans: the days you used are charged at the plan's monthly price, and the rest of what you paid is refunded. Refund = yearly amount − days used × (monthly price × 12 ÷ 365).
• Taxes charged at checkout are refunded in the same proportion by Paddle, where the law allows it.
• Amounts under $1 are not refunded.

Worked example: Pro yearly, cancelled on day 90

Result: you paid about the same as someone who paid month-to-month for three months ($57). The yearly discount applied only if you had stayed the full year.

4. One refund per account per 12 months

We grant one refund under this policy per account in any 12-month period. The 12 months run from the date of the last refund. This limit applies only to refunds under this voluntary policy; it never limits your statutory rights (section 8).

5. How to request a refund

1. From the app: open Billing in your Prewalk account (prewalk.co/billing), choose Cancel, then Cancel now and refund. The screen shows the amount before you confirm.
2. By email: write to hello@prewalk.co from the email address on the account, with the account's username. We reply within 2 business days.
3. Through Paddle: you can also contact Paddle, our reseller, at paddle.net ("Request refund") or through the link in your Paddle receipt. Paddle will check with us and apply this policy.

6. What happens after a refund

• The paid plan's features close immediately: your account moves to the Free plan, or to the plan below if you held a trial or a contract plan.
• Nothing is deleted because of a plan change. Content over the lower plan's limits stays published, and new uploads pause until you are back under the limit. This is described in the Terms of Service.
• Your account itself stays open. Deleting an account is a separate choice (Terms of Service, section on deletion).

7. Paddle processes payments and refunds

Paddle.com Market Limited (and Paddle.com Inc. for buyers in the United States) is the Merchant of Record and reseller for Prewalk plans. Your purchase contract is with Paddle; Paddle charges your payment method, collects any taxes, issues your invoice and pays the refund. Paddle's Buyer Terms and Refund Policy apply alongside this page. Where they give you more rights than this page, the higher level applies.

Refunds are paid by Paddle after we approve the request, to the payment method you used, usually within 5 business days. Your bank or card issuer may take a few more days to show it. Paddle's own policy allows up to 14 days from approval.

8. Your statutory rights

Nothing in this policy limits rights that the law gives you. In particular, if you are a consumer in the European Union, the European Economic Area, the United Kingdom, Switzerland or Türkiye, you have a 14-day right to withdraw from the first payment of a subscription without giving a reason. Some countries give similar rights for 5 or 7 days. These rights are exercised against Paddle as the seller; see Paddle's Refund Policy for how. Consumer rights for a service that is faulty or not as described are also unaffected.

9. Trial plans and free accounts

A trial plan granted by Prewalk is free, so there is nothing to refund when it ends. If you buy a plan while a trial is running, the trial is replaced by the paid plan and this policy applies to that payment.

10. Abuse

We may refuse a refund under this voluntary policy where there is evidence of fraud, refund abuse or repeated buy-use-refund cycles, including across several accounts of the same person or business. Statutory rights are not affected.

11. Changes

We may update this policy. The version in force when you made a payment applies to that payment. Changes are announced on this page with a new "Last updated" date and, for material changes, by email to account owners at least 14 days before they take effect.

12. Contact

Veli Kürşat Bıçakcı / VN Studio · Çaldıran Mah. Azerbaycan Cad. No: 36/9 Zirve Apt., 06300 Ankara, Türkiye · hello@prewalk.co